Aromatrick’s Return and Exchange Policy has multiple factors to consider, including, the product type and the time elapsed from the purchase date.
Specifically, Aromatrick’s Policy is as follows:
Trick Devices – Trick Devices can be returned within the 14 days cooling off period for a full refund (starts on the day of purchase, or the date you receive the Trick Device, whichever is the later date). Shipping costs, cancellation costs and installation charges, if any/applicable, are non-refundable and customer is responsible for return shipping. The Trick Device must be unused and still in its original packaging with all parts and accessories for purchased goods only (Contractual Trick Devices are not applicable). Any Trick Devices that have been altered, modified or damaged by the customer are not eligible for return.
Pure Aroma Liquids – Pure Aroma Liquid can be returned within the 14 days cooling off period for a full refund or exchange as long as the Pure Aroma Liquid bottle is sealed and unopened (starts on the day of purchase, or the date you receive the Pure Aroma Liquid, whichever is the later date). Shipping costs are non-refundable and the customer is responsible for return shipping fees.
Once the seal is broken or the Pure Aroma Liquid bottle is opened, the sale is considered final.
Upfront Fees – All Contract Type Agreement fees are non-refundable.
Installation, Delivery and Service Fees – Installation, delivery and service fees are non-refundable.
Contract Type Agreements – All Contract Type Agreements are non-refundable and are subject to the terms agreed upon in the agreement.
Promotion/Discount/Sale Items – All promotional items, discounted items and sale items are final sale and are ineligible for refund but can be exchanged. This includes flash sales and promotional offers.
Point of Purchase – Only items that have been purchased directly from Aromatrick, either through an authorized Aromatrick salesperson or our website, can be returned or exchanged to Aromatrick. Products purchased through other retailers, affiliates or distributers must be returned or exchanged in accordance with their respective exchange, return and refund policy.
Shipping – Customer will be responsible for all costs relating to shipping any product back to us. Please make sure that the item you’re returning is repackaged securely with all cords, adaptors, bottles, accessories, and documentation that were included when you received it.
How to Return an Item
To return an item to Aromatrick, please email info@aromatrick.co.ae to request a return authorization (RA). Once you receive the RA, please send the unused product back in its original packaging. Remember, it is your responsibility to pack the product safely. Using trackable shipping is highly recommended, as Aromatrick is not responsible for any costs to lost or damaged packages. Once the product has been received and has passed inspection, please allow 10 – 14 business days from the date we receive your return for us to process the refund.
How to Exchange an Item
To exchange an item with Aromatrick, please email info@aromatrick.co.ae to request an exchange authorization (EA). Once you receive the EA, the EA form will ask what exchange you would like, please send the unused product back in its original packaging. Remember, it is your responsibility to pack the product safely. Using trackable shipping is highly recommended, as Aromatrick is not responsible for any costs to lost or damaged packages. Once the product has been received and has passed inspection, please allow 5 – 7 business days from the date we receive the package for us to process the exchange and ship out any new product. If, however the exchange requires further payment, Aromatrick will send a payment link. Once Aromatrick has received the payment authorization, any new product will be shipped out within 4 business days.
Trick Device Limited Warranty – Please click HERE for additional information on our Limited Warranty. Please note that you must complete our online warranty registration form within 30 days of purchase in order to be eligible under our Limited Warranty.
Additional Information – For more information, please contact us at info@aromatrick.co.ae
Andrea R. –
I set my diffuser to go off at 8:00 AM with Tropical Sunrise. It’s a sharp, zesty citrus that actually wakes up my brain better than a second cup of coffee.I switch to Velvet Cedar when I want a more warm high end smell in my home. and I put innocent when I want a more soft clean smell. this trio is my best recommendation 10/10!
Julia W. –
Their innovative blends and beautiful packaging make each product feel special. Perfect for gifting or treating your home!!
Eduardo Perez –
Thank you so much for your comment 🙏
Gabriella G. –
Such a powerful yet balanced collection. Tropical Sunrise is my favorite for mornings-it literally feels like sunshine in a scent. Velvet Cedar adds a cozy depth, and Innocent keeps everything feeling crisp and clean. Highly recommend for anyone wanting a fresh, positive vibe.
charlotte V. –
This trio is exactly what I needed to start my days right! Tropical Sunrise is such an instant mood booster, and Velvet Cedar adds the perfect warm balance. Innocent ties it all together with a clean, fresh finish. My space feels brighter, lighter, and full of positive energy.
Rosie E. –
I didn’t realize how much scent could impact my mood until I tried this set. It instantly makes my space feel more alive and welcoming. The fragrances are vibrant but still soft and wearable throughout the day.
Harry Brooks –
The Uplift Trio has a refreshing mix of scents that feels light and energizing. It works well in a diffuser and keeps the room smelling pleasant for a while.
Juidth G. –
The fragrances from this brand create such a peaceful atmosphere, making my daily routine so much more enjoyable
aaron P. –
Aroma trick offers amazing products that really stand out. The scents are unique and last for hours. 10/10
arabella B. –
I’m in love with this set! Every scent feels intentional and uplifting without being overwhelming. It’s perfect for my workspace-keeps me energized and focused all day.
The combination of warm, vibrant, and fresh is just perfect.
Sabrina A. –
As soon as I start my diffuser, the whole atmosphere of my house changes. The scents are clean, crisp, and incredibly soothing. It’s exactly what I needed to make my space feel cozy !
scarlett L. –
This trio brings such a refreshing energy into my home. Tropical Sunrise is bright and uplifting, Velvet Cedar adds a smooth, grounding touch, and Innocent keeps everything feeling clean and effortless. It’s the perfect balance of warmth and freshness.
Nora A. –
Perfect for productivity! I keep these in my office and they genuinely help me stay focused and motivated. The scents are clean, energizing, and never overpowering. It’s like a daily boost of good energy.
Sam M. –
Great variety of scents and very high-quality oils. They smell natural, not synthetic, and a few drops go a long way. I will definitely be purchasing these again once I run out.
Ramzy –
I bought the Uplift Trio just to try something new for my diffuser. The oils lasted longer than I expected and the aroma stays consistent while diffusing.
Michael Turner –
I recently tried The Uplift Trio and it’s a nice set if you enjoy home fragrances. Each scent feels slightly different but all of them are pleasant and not overpowering. I usually run it in my living room diffuser and it creates a relaxing atmosphere. The fragrance lasts fairly well throughout the day.